Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Australia wide shipping rates calculated at checkout.

International Shipping

For international shipping rates please contact ceramics@ignemterrae.com.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at ceramics@ignemterrae.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O. boxes.

Refunds, returns, and exchanges

We accept returns up to 5 working days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the return shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at ceramics@ignemterrae.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at ceramics@ignemterrae.com